Cancellation Policy

Late Arrivals:

• Clients are expected to arrive on time for their scheduled appointments to ensure they can receive the full benefit of their session.
• Arriving up to 10 minutes late: We will do our best to accommodate the full time of your scheduled session. However, the session will still be billed for the full scheduled time, regardless of the shortened service time due to late arrival.
• Arriving more than 15 minutes late: Clients will be responsible for the full cash value of the service booked. Due to scheduling constraints and the need to maintain accurate records, insurance billing will not be pursued for arrivals beyond 15 minutes late.
• Accommodating Full Service Time: Please understand that if you arrive late, we may not always be able to extend your session to its full original duration, especially if there are other clients scheduled immediately after your appointment. We will make every effort to provide as much of the service as possible within the remaining time.

Cancellation Policy:

• All clients must provide at least 24 hours' notice if they need to cancel or reschedule an appointment to avoid incurring charges.
• Cancellations made within 24 hours of the appointment time, or failure to show up for a scheduled appointment without notifying the spa (no-call, no-show), will result in a charge of 100% of the service value. This charge is non-refundable.
• Spa Cancellation: If the spa cancels an appointment for any reason, clients will not be charged for the cancellation. We value your time and commitment to your health and wellness, and we aim to communicate any necessary changes to your appointments as promptly as possible.